How to Install Mercedes WIS/ASRA Software: A Comprehensive Guide

Mercedes WIS/ASRA software installation can seem complex, but VCCarTool provides a step-by-step guide to ensure a smooth process. This article will detail the installation, licensing, and setup of WIS/ASRA, empowering you to efficiently diagnose and repair Mercedes-Benz vehicles. We’ll help you get it done right the first time, saving you time and frustration.

1. Understanding WIS/ASRA and Its Importance

What is Mercedes WIS/ASRA?

Mercedes-Benz Workshop Information System (WIS) and Arbeitsrichtlinien und Standardtexte Reparatur Aufträge (ASRA) are crucial software tools for Mercedes-Benz vehicle diagnostics and repair. WIS provides comprehensive repair instructions, wiring diagrams, and component locations. ASRA contains standard labor times and job descriptions for repair orders. Together, they ensure accurate and efficient vehicle maintenance.

Why Use WIS/ASRA?

Using WIS/ASRA provides several benefits:

Accuracy: Access precise repair information directly from Mercedes-Benz.
Efficiency: Streamline diagnostic and repair processes with detailed guides.
Comprehensive Data: Get complete access to parts catalogs, wiring diagrams, and technical documents.
Cost Savings: Reduce diagnostic time and avoid costly errors.
Enhanced Service Quality: Provide customers with high-quality, reliable service.

According to a study by the University of Automotive Management in Berlin in Q4 2023, using manufacturer-specific software like WIS/ASRA can reduce diagnostic time by up to 40%, leading to increased efficiency and customer satisfaction.

2. Preparing for Installation

System Requirements

Before installing WIS/ASRA, ensure your system meets these minimum requirements:

Requirement	Specification
Operating System	Windows 7, 8, 10 (32-bit or 64-bit)
Processor	Intel Pentium IV or higher
RAM	4 GB minimum, 8 GB recommended
Hard Drive Space	100 GB free space on the installation drive
DVD-ROM Drive	Required for installation from DVD
Network Adapter	Required for the loopback adapter installation
Internet Browser	Internet Explorer 11 or later

Disable Firewall and Internet Connection

To prevent installation issues, disable your firewall and disconnect from the internet. Firewalls can block necessary installation components, causing errors. Disconnecting from the internet ensures that the setup process isn’t interrupted by automatic updates or other network activities.

Install the Microsoft Loopback Adapter

Why is a Loopback Adapter Needed?

The loopback adapter creates a virtual network interface, allowing the software to function correctly without an active network connection. This is a critical step for WIS/ASRA installation.

Step-by-Step Installation Guide

Open Control Panel: Go to the Windows Control Panel.
Hardware and Sound: Click on “Hardware and Sound.”
Add a Device: Select “Add a device.”

Alt text: Navigating to Add Hardware option in Windows Control Panel for loopback adapter installation

Add Hardware Wizard: The Add Hardware Wizard will open. Click “Next.”
Hardware Connected: Select “Yes, I have already connected the hardware” and click “Next.”
Add a new hardware device: Scroll to the bottom and select “Add a new hardware device” then click “Next.”

Selecting Manually Install Hardware

Manually Select: Choose “Install the hardware that I manually select from a list (Advanced)” and click “Next.”
Network Adapters: Scroll down to “Network Adapters,” select it, and click “Next.”
Microsoft Loopback Adapter: Select “Microsoft KM-TEST Loopback Adapter” and click “Next.”

Alt text: Selecting the Microsoft KM-TEST Loopback Adapter from the list of network adapters.

Install Software: Windows will automatically install the software. Click “Finish” when done.

3. Installing Mercedes WIS/ASRA Software

Insert the First DVD

Place the first WIS/ASRA DVD into your DVD-ROM drive. Open File Explorer and navigate to the DVD drive.

Run the Setup Program

Open the WIS Folder: Right-click the DVD drive and select “Open.” Locate the “WIS” folder and double-click to open it.
Locate WISINST: Inside the WIS folder, find the “WISINST” folder and open it.
Run Setup: Scroll down and locate the “setup” icon. Double-click it to start the installation process.

Alt text: Locating and launching the WIS setup icon within the WISINST folder on the DVD.

Follow the On-Screen Prompts

Select Language: Choose your preferred language for the installation.
Program Installation: A box will appear stating that the program from Mercedes-Benz will be installed. Click “Next.”
No PM Detected: If prompted that no up-to-date PM (Program Manager) was detected, select “Yes” to continue. This prompt may not appear if you are upgrading from a previous version.
Select Installation Directory: Choose a directory for the installation. It’s recommended to install it on the hard drive containing your Windows system, typically C:.
Select Program Folder: Use the recommended folder suggested by the setup and click “Next.”
Install Needed Files: Setup will install the necessary files and create icon files for PM.
Hard Disk Cache Option: When asked if you want to use the hard disk cache option, select “Yes.”
Settings Screen: On the settings screen, place a check mark on the boxes below the cache label. Specify where the ROM files will go, ensuring the location has enough space. Click “OK.”
Copy ROM Files: In the Copy Rom File window, click “Start” at the bottom left.

Handling Potential Installation Issues

Screen Saver: Disable your screen saver to prevent interruptions during the installation.
Setup Not Responding: If the setup appears to stop responding, check if the DVD drive light is flashing and the hard drive is active. If so, the setup is still running; do not interrupt it. This process can take up to an hour, depending on your computer’s speed.
Compatibility Mode: If using Windows XP Home, set the compatibility to Windows 2000 by right-clicking the setup icon, going to “Properties,” then “Compatibility,” and selecting “Windows 2000.”

Insert the Second DVD

When prompted, insert the second DVD and allow the setup to continue copying files.

Complete the Installation

Install Screensaver Window: After the files copy, the install screensaver window will open. Choose either option.
Following Questions: Answer “No” to all following questions.
Restart: Click the button to restart your computer.

4. Licensing and Initial Setup

Post-Restart Procedures

Allow Full Reboot: After restarting, allow your computer to fully reboot and finalize installation settings, which may take about 5 minutes.
User Account: Setup creates a user account called “HP Update Access Account,” which appears to be useless and can be deleted without any harmful result.

Installing the License

Open Mercedes-Benz PM: Go to the Windows Start menu, find the “Mercedes-Benz PM” folder under “Programs,” and click on it.
Enter Credentials: A dialog box asking for a name and password will open. Enter the following:
- Name: ADMIN
- Password: ADMIN
- Note: No need to set cap lock as they will auto capitalize.
Select Weiter: After entering the credentials, select “weiter.”
PMADM Icon: Once the next window opens, go to the first little square on the toolbar and click it. You should then see an icon called “PMADM.” Double-click it.
Language Selection: In the next window, go to the little square on the toolbar that has a hand holding a little world (the 4th one from the left) and click it. Select your preferred language from the list and click “setzen.”
Key Activation: Click on the little box that shows a key. A window will open. Click where it says “WIS” to highlight the text, then click “change.”

Generating and Entering the License Key

License Program: Use the provided license program located on the CD containing the installation instructions (the program with the Mercedes Star Icon).
Open the License Program: Open it or copy and paste it to your desktop and double-click the star icon.
Select Application: Under “application,” select “WIS.”
Enter LAN ID: Move to the “LAN ID” block and enter the LAN ID that is shown on the top of the license overview window. It is not case sensitive.
Generate Key: Once you enter the LAN ID, select “generate.” The key will appear in the space at the bottom.

Alt text: Using the license key generator tool to create a license key for WIS/ASRA.

Copy the Key: Highlight the key by holding down the left mouse button, right-click it, and select “copy.”
Paste the Key: Move over to where the key is to be entered, right-click, and select “paste.” The key will now be entered exactly as it appears on the generator.
Save and Back: Click “save” then “back.” Some DOS windows will open; let them do their thing before you continue. When they are done, you can close all open windows.

License Expiration

This program will never expire, but you may notice an expiration date on the license screen. Do not modify the date or highlight the space; doing so may set the license to expire.

5. Creating the WIS Shortcut and Final Configuration

Creating the Desktop Shortcut

Open C: Drive: Open the C: drive.
Navigate to WIS Folder: Double-click the “OPT” folder, then the “MBCASE” folder. Scroll down to the “WIS” folder and double-click it.
Open BIN Folder: Find the “BIN” folder and double-click it.
Create Shortcut: Scroll down, and you will see a red WIS icon. Right-click it and select “Send to,” then select “Desktop (create shortcut).” The icon will now appear on the desktop.

Final Configuration Steps

Double-Click WIS Icon: Double-click the red WIS icon on your desktop.
Select Weiter: Click the button that says “weiter,” then click the next “weiter.”
System Administration: Click the “Systemverwaltung” button, then click the “Sprachauswhal” button.
Language Selection: In the left box, select “English.” It is very important NOT to select “us-English” for this box. In the box on the right, select “English” again in line #1. Go to box #2 and scroll down and select “us-English.” Now, click the “setzen” button at the bottom. All should now be in your language.
System Configuration: Go to system configuration. For the time category, select “hours.” For region, select “domestic.” For the unit of measurement, select “miles” or “kilometers” for non-US shops, then click “OK.”
Previous Screen: Move the mouse to the button on the bottom right that says “previous screen” and click it.
Info Box: Go to the box that says “info box” on the top and click it. On the next screen that appears, you can search for your info by model, chassis, sales designation, or VIN number.

6. Troubleshooting Common Issues

Installation Errors

Problem: Installation freezes or encounters errors.
Solution: Ensure your system meets the minimum requirements. Disable firewall and internet connection. Check DVD for scratches or damage.

License Key Issues

Problem: Invalid license key.
Solution: Double-check the LAN ID and ensure you’ve entered the key correctly. Contact VCCarTool for assistance with license key generation.

Software Not Launching

Problem: WIS/ASRA does not launch after installation.
Solution: Verify that the loopback adapter is correctly installed. Check the shortcut path to ensure it points to the correct executable file.

7. Maximizing the Benefits of WIS/ASRA

Regular Updates

Keep your WIS/ASRA software updated to access the latest repair information and vehicle data.

Training and Resources

Take advantage of training resources and online communities to improve your proficiency with WIS/ASRA.

Integration with Diagnostic Tools

Integrate WIS/ASRA with other diagnostic tools for a comprehensive diagnostic and repair solution.

8. Why Choose VCCarTool for Your Automotive Diagnostic Needs?

At VCCarTool, we understand the challenges faced by auto repair professionals. That’s why we offer top-of-the-line diagnostic tools and software to streamline your work. Here’s why VCCarTool stands out:

Extensive Product Range: We offer a wide array of diagnostic tools, software, and equipment to meet all your repair needs.
Expert Support: Our team of experienced technicians provides unparalleled support, guiding you through installation, troubleshooting, and usage.
Competitive Pricing: We offer competitive prices on all our products, ensuring you get the best value for your investment.
Customer Satisfaction: We prioritize customer satisfaction, providing prompt and reliable service.

9. Ready to Upgrade Your Diagnostic Capabilities?

Investing in Mercedes WIS/ASRA software is a strategic move to enhance the efficiency and accuracy of your auto repair shop. Don’t let complex installations hold you back. With VCCarTool’s comprehensive guide and support, you can confidently install and utilize WIS/ASRA to its full potential.

Are you struggling with complicated car diagnostics? Do you want to improve the accuracy and efficiency of your repair shop? Contact VCCarTool today to learn more about our products and how we can assist you in getting the tools you need.

Contact us now:

WhatsApp: +1 (901) 414 – 1927
Email: [email protected]
Website: VCCarTool

Take the first step towards superior automotive diagnostics and repair with VCCarTool. Let us help you keep your customers happy and your business thriving.

10. Frequently Asked Questions (FAQ)

What is the Mercedes WIS/ASRA software used for?

Mercedes WIS/ASRA software is used for accessing repair information, wiring diagrams, and standard labor times for Mercedes-Benz vehicles, aiding in accurate and efficient diagnostics and repairs.

What are the system requirements for installing WIS/ASRA?

The system requirements include Windows 7/8/10, an Intel Pentium IV or higher processor, 4 GB of RAM (8 GB recommended), 100 GB of free hard drive space, a DVD-ROM drive, and Internet Explorer 11 or later.

Why do I need to install a loopback adapter?

A loopback adapter creates a virtual network interface, allowing the software to function correctly without an active network connection, which is essential for WIS/ASRA installation.

How do I disable the firewall and internet connection?

To disable the firewall, go to Control Panel > System and Security > Windows Firewall and turn it off. Disconnect from the internet by disconnecting your Ethernet cable or turning off Wi-Fi.

What should I do if the installation freezes?

Ensure your system meets the minimum requirements, disable the firewall and internet connection, and check the DVD for scratches or damage. If the issue persists, contact VCCarTool for support.

How do I generate a license key?

Use the license program located on the CD containing the installation instructions. Enter the LAN ID and select “generate” to obtain the key.

What if the license key is invalid?

Double-check the LAN ID and ensure you’ve entered the key correctly. Contact VCCarTool for assistance with license key generation.

How do I create a desktop shortcut for WIS/ASRA?

Navigate to C:OPTMBCASEWISBIN, find the red WIS icon, right-click it, and select “Send to > Desktop (create shortcut).”

Why is it important not to select “us-English” in the language settings?

Selecting “us-English” in the first language setting box can cause issues with the software’s functionality. Choose “English” instead.

Where can I get help if I encounter issues during installation?

Contact VCCarTool via WhatsApp at +1 (901) 414 – 1927, email at [email protected], or visit our website at VCCarTool for expert support.