Refund and Return Policy

Last updated: October 2025

At VCCarTool, we value transparency and fairness in all transactions. This Refund & Cancellation Policy outlines the conditions under which customers may request refunds, returns, or cancellations for hardware and software products purchased directly from us.

1. Refund Policy

1.1 Software Products

  • If the software encounters a problem, the buyer must contact VCCarTool Support for inspection and verification.
  • If the issue cannot be resolved within 5 days, we will remove the software and issue a full refund.
  • Refunds are processed via the same payment method used during purchase.

1.2 Hardware Products

  • Within 14 days of receiving the package, if a problem occurs, the buyer must contact support for verification.
  • If the issue cannot be repaired within 5 days, the buyer must return the complete original package (device, box, and all accessories).
  • Once the returned item is received and verified, a refund will be processed within 3 days.
  • After the 14-day window, products are eligible only for repair or 1:1 replacement—refunds are no longer applicable.
  • Note: The warranty period does not reset when exchanging products.

1.3 Refund Process

  • Contact Customer Service at [email protected] or via WhatsApp +1 (901) 414-1927 to report the issue.
  • Follow the verification process guided by our support team.
  • If approved, ship the product back using standard airmail or EMS (avoid DHL, FedEx, UPS, TNT).
  • Refunds will be issued within 3 business days after receiving and confirming the return.

2. Cancellation Policy

2.1 Orders Pending Shipment

  • Customers can request a full refund within 24 hours of placing the order.
  • Cancellation requests must be sent via email or the order center before the order is processed.
  • Once the order has been shipped, shipping and tax fees are non-refundable.

2.2 Orders in Processing

  • If your order has been processed but not yet shipped, you can cancel the order with a cancellation fee (depending on your order type and processing stage).
  • Please contact our Customer Care Department for exact details.

2.3 Orders Already Shipped

  • If the order has already been shipped but remains inside our country, you can still cancel, subject to a cancellation handling fee.
  • If the order has left our country or reached international transit, it cannot be canceled.
  • To cancel after international shipment, the buyer must wait to receive the package and return it following the return policy, with resend or return shipping fees applied.

2.4 Communication Channels

Customers can contact us via:

Online chat or Skype/WhatsApp support for real-time assistance.

3. Important Notes

  • Refunds are processed only after product verification.
  • Any product not returned in its original condition or missing accessories may be subject to a deduction from the refund.
  • VCCarTool reserves the right to decline refund or cancellation requests that do not comply with this policy.

4. Contact & Support

VCCarTool Customer Service

5. Changes to This Policy

We reserve the right to update this policy at any time. Any changes will be posted on our website with an updated effective date.

See more: Warranty Policy