Refund and Return Policy

Effective Date: 02/26/2025

At VC Car Tool, we strive to provide high-quality diagnostic software, tools, and manufacturer-specific fault code programming solutions. We understand that issues may arise, and we are committed to ensuring customer satisfaction through a clear refund and return policy.

1. Eligibility for Refunds and Returns

  • Software purchases are non-refundable once the license key or activation code has been issued.
  • Hardware products (diagnostic tools, cables, adapters, etc.) may be eligible for a return or replacement within 14 days of delivery, provided they are unused and in their original packaging.
  • Remote technical support services are non-refundable once the service session has started.

2. Conditions for Returns

  • The item must be in its original condition with all accessories included.
  • Proof of purchase (receipt or order confirmation) is required.
  • The customer is responsible for return shipping costs unless the return is due to a defective or incorrect item.

3. Refund Process

  • Refunds will be issued to the original payment method within 5-10 business days after the returned item is received and inspected.
  • If the return is due to a defective product, we will offer a replacement or full refund, including return shipping costs.
  • Refunds for delayed or unsuccessful remote support sessions will be considered on a case-by-case basis.

4. Non-Returnable Items

  • Digital products and software licenses once activated.
  • Used or damaged hardware due to customer misuse.

5. How to Initiate a Return or Refund

To request a return or refund, please contact us via:

Please provide your order details and a description of the issue when contacting us.

6. Changes to This Policy

We reserve the right to update this policy at any time. Any changes will be posted on our website with an updated effective date.